Terms & Conditions, Privacy Policy, and Accessibility Statement for our MindsMatter Assessment

Privacy Policy

CivicAction is committed to protecting the privacy of any individual using the MINDSMATTER assessment tool. The MINDSMATTER assessment tool does not collect any personal information. The information collected is limited to a user’s first and last name, work telephone number, work email address, title, organization name, organization size, and the industry within which the organization operates. The results of your MINDSMATTER assessment will remain confidential, but may be reported on in aggregate. Registration information will not be shared publically beyond your organization being recognized as a participant.

This MINDSMATTER website uses cookie and tracking technology. We use these features in order to understand more about how visitors are using our site, including browser type, operating system, and number of visitors. Cookies can also help personalize the site for visitors. Cookies do not collect personal information, but if you did provide such information, cookies may be tied to that information. We may share aggregated data collected by cookies, such as the number of website visitors or number of downloads of a document on the website, with third parties.

Questions or concerns? Contact us at

Accessibility Policy

Created with reference to the Integrated Accessibility Standards, O Reg 191/11

Last revised November 2016


This policy is intended to meet the requirements of Ontario Regulations 191/11, under the Accessibility for Ontarians with Disabilities Act, 2016 and to ensure that our policies, practices and procedures for the provision of services are consistent with the principles outlined in the Integrated Accessibility Standards.

Our Commitment

CivicAction is committed to eliminating barriers and improving accessibility for persons with disabilities and to providing services in a way that respects the dignity and independence of people with disabilities. People with disabilities will be given the same opportunity to access and benefit from our services, in a similar way as other customers.


When communicating with a person who has a disability, we will communicate in a manner that takes into account the person’s disability.

We will train employees who communicate with customers on how to interact and communicate with people with various types of disabilities.

Telephone Services

We are committed to providing fully accessible telephone services to our customers. We will train employees to communicate with customers over the telephone in clear and plain language.

Assistive Devices, Service Animals, and Support Persons.

We are committed to serving persons with disabilities who use assistive devices, service animals, and support persons to obtain, use or benefit from our goods and services. We will ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities, or require the assistance of a guide dog or other service animal or the assistance of a support person while accessing our goods or services.


We are committed to training staff and volunteers in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.

We will provide training to all employees, volunteers and others who deal with the public or other third parties on behalf of CivicAction, to all individuals who are involved in the development and approval of the customer service policies, practices and procedures, and to all other persons who provide services on behalf of the organization.

Training must be completed during the employee orientation process.

Training will include:

  • A review of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Integrated Accessibility Standards.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog or other service animal or the assistance of a support person.
  • How to use equipment or devices available on the provider’s premises or otherwise provided by the provider that may help with the provision of goods, services or facilities to a person with a disability.
  • What to do if a person with a disability is having difficulty in accessing our goods and services.

Training records will be kept, including the dates when the training is delivered the number of employees to whom the training was provided and their names.

CivicAction will provide training on an ongoing basis in respect of any changes to this policy.

Feedback Process

CivicAction welcomes any comments on the services provided to people with disabilities.

Feedback regarding the way CivicAction provides services to people with disabilities can be made by sending an e-mail to or by speaking directly with a service representative. All feedback will be directed to the Program Manager. We will make all reasonable efforts to address concerns or complaints immediately.

Modifications to This or Other Policies

We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore no change will be made to this policy before considering the impact on people with disabilities. Any policy of CivicAction that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Questions About This Policy

This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, please contact our Chief of Staff to the CEO, who will escalate your question or concern accordingly.

Terms and Conditions


This MINDSMATTER website (“Website”), its design, all text, graphics, content, video, audio and the selection and arrangement thereof are the property of CivicAction, unless otherwise indicated.

The Website involves reports and recommendations about your organization’s (“you” or “your”) mental health resources. Please read the following carefully as this Website may not be used or accessed other than in accordance with these Terms and Conditions. If you do not agree with the following Terms and Conditions, then you may not access or use this Website. Your use of this Website constitutes your acceptance of these Terms and Conditions in their entirety. In addition, you warrant that you are authorized to provide information to and use the MINDSMATTER tool on the Website on behalf of your organization and your use of this Website constitutes the acceptance of your organization to these Terms and Conditions.


Subject to your compliance with these Terms and Conditions, CivicAction grants you a non-exclusive, personal, non-transferrable, limited license solely to use the Website for your own internal, non-commercial purposes. You agree not to, or allow others to, directly or indirectly, attempt or actually disrupt, impair or interfere with, alter or modify this site or any of its content.


You understand that you are solely responsible for all content and information that you provide including any business contact information. You understand that CivicAction may use your business contact information to email you your MINDSMATTER assessment report and contact you periodically with updates and learnings from the MINDSMATTER program. You warrant and guarantee that you have and will continue to have the rights and authority required to use and authorize CivicAction to use this content and information and that such usage (a) will not under any circumstance infringe on the intellectual property rights of a third party or any law or regulation, and (b) will not affect usage for other clients using the Website.


CivicAction has made efforts respecting the service, security, confidentiality and correctness of the information provided on the Website. However, CivicAction cannot, and does not provide any representation, warranty or guarantee whatsoever with respect to the information including its completeness, reliability or accuracy. CivicAction also makes no warranty that the Website will be available uninterrupted in a timely, secure or error-free manner. CivicAction offers no warranty whatsoever with regards to any information, content, recommendation or advice made available or supplied to you via the Website.


For more information about CivicAction’s privacy practices, see CivicAction’s Privacy Policy.


In no event shall CivicAction and/or its parent, affiliates, subsidiaries, related entities, or its service providers or their respective officers, directors, employees, consultants, representatives and agents (collectively referred to herein as “CivicAction Parties”) be responsible or liable for any damages whatsoever arising out of or in connection with your use of the Website. The Website is available on “as is” basis without warranty of any kind, whether express, implied or collateral, or whether arising by course of dealing or custom or usage of trade, including without limitation, all warranties and conditions of fitness for a particular purpose, merchantability, or that the Website and information contained therein is up to date, accurate, virus free or error free or that errors can or will be corrected. Any responsibility or liability for damages caused to computer systems, software or electronic files by any intrusive forces, such as viruses and the like are hereby disclaimed.


You understand and agree that you are personally responsible for your use of this Website and you agree to use this Website for only lawful purposes. You further agree to indemnify, defend and save harmless the CivicAction Parties from and against any claims, losses, expense, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable legal fees, resulting from or arising out of your use, misuse, or inability to use this Website or any violation by you of these Terms and Conditions, including in the event the party you are acting on behalf of claims you did not have such authority or the information you submitted was inaccurate.


E-mail communications that are not encrypted can be intercepted and accordingly CivicAction cannot be responsible for any losses, damage or breaches of confidentiality that may arise in connection with email communications.


Links provided on this Website are provided for convenience only and the contents of other linked websites are not investigated, verified, monitored, endorsed or guaranteed for correctness or the absence of viruses or similar forces of a disruptive nature. Any damages to computer systems, software or electronic files are disclaimed by CivicAction. Links with this Website may only be established with the prior written consent of CivicAction.


CivicAction takes no responsibility in reviewing the content, quality or reliability of any other Website. Any information and referrals provided through this Website are considered referrals to resources only. CivicAction does not necessarily endorse or recommend the services, providers or products presented within the resources.


The contents of this assessment tool and the suggestions generated are meant to be a starting point on addressing issues of mental health and changes that will benefit a better working environment. The contents of this Website, including any reports generated through its use, are for information purposes only and should not be used as the only course of action for assessing the governance, design, and administrative risks to your organization’s mental health strategy. It is not intended to be a substitute for professional or legal advice. You are advised to seek the advice of a qualified expert such as a lawyer, when making decisions which will have an impact on your organizations mental health strategy. Reliance on any information provided by CivicAction on the Website is solely at your own risk.


This Website will be changed periodically without any notice and these changes may include changes to these Terms and Conditions. Therefore you should review these Terms and Conditions with each new use of this Website because the continued use of this Website after any changes means that you consent to these changes and agree to be bound by them.


The contents and format of this Website are protected by copyright and may not be copied or reproduced except in accordance with Canadian copyright laws and the copyright laws of other countries and jurisdictions. No one has the permission to copy, redistribute, reproduce, disclose to any third party or publish in any form the information found on this Website. CivicAction grants to you limited permission to display on your computer, print and download the information found in the pages of this Website for non-commercial, business purposes only, provided that you do not modify any such content.


You are prohibited from using any of the marks or logos appearing throughout this portal without the prior written permission from the trademark owner, except as permitted by applicable law.


This Website shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to the principles of conflicts of law.


These Terms and Conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.


The headings used in these Terms and Conditions are included for convenience only and will not limit or otherwise affect these Terms and Conditions.


These Terms and Conditions, together with those incorporated or referred to herein, constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified except by CivicAction.

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